Privacy policy

Privacy Policy

Who we are

This website is run by Turtle Mountain Energy Services Inc. (“TMES”, “we”), based in Calgary, Alberta. We handle personal information under Alberta’s Personal Information Protection Act (PIPA).

What we collect

When you send an enquiry. The contact form asks for your name, your email address and a description of what you need. We receive what you type, plus the page you sent it from and the time you sent it.

When you visit. Like any web server, ours records each request: your IP address, your browser type, the page requested and the time. These logs are used to keep the site running and secure.

To stop abuse of the form. Pages with the contact form use Cloudflare Turnstile, which checks that a person, not an automated program, is sending the enquiry. To do that, Cloudflare sees your IP address and technical details about your browser when the page loads and when you send the form. It stores nothing on your device.

To understand how the site is used, if you agree. On your first visit a bar asks whether you accept analytics cookies. Only if you accept do we load Google Analytics, which counts visits and shows us which pages are read, how visitors arrive (a search, a link, typing the address), and the general location, device and browser they use. It sets cookies on your device to do this, and Google receives this information. We use it only in summary, to improve the site, and do not use it to identify you. If you decline, no analytics cookies are set and nothing is sent to Google Analytics. Your choice is kept in your browser’s storage, not in a cookie. You can change it at any time with the “Cookie settings” link at the bottom of every page, or delete the cookies in your browser settings.

The site sets no other cookies and uses no advertising or other tracking tools. Fonts and our own scripts are served from our own server; the only outside services a page loads are Google Analytics, only after you accept, and Cloudflare Turnstile on pages with the contact form.

How we use it

We use your enquiry to reply to you and to keep a record of our business correspondence. We do not sell your information, and we do not add you to a mailing list.

Who handles it for us, and where

We use service providers to run this website and our email:

• Amazon Web Services hosts the website in Canada (Amazon Lightsail) and sends the enquiry email to us from its Canada (Central) region (Amazon Simple Email Service).
• Cloudflare provides the bot check on the contact form (Cloudflare Turnstile). Cloudflare may process this information outside Canada, including in the United States.
• Google Analytics measures how the site is used, as described above. Google may process this information outside Canada, including in the United States.
• Google Workspace provides our email accounts, where your enquiry is delivered and kept. Google may store it outside Canada, including in the United States.

Information stored outside Canada is subject to the laws of that country and may be accessed by its courts and authorities. You can ask us for written information about how we use service providers outside Canada, and ask questions about them, using the contact details below.

How long we keep it

We keep enquiries for as long as we need them to respond and for our business records, then delete them.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it. Brent Kusch, CEO / President, is responsible for how we handle personal information. Reach him at brent@turtlemes.com or (403) 369-1801.

If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Changes

If we change how we handle personal information, we will update this page.